Benchmarking the Boss: As Travis looks ahead, we look back at his tenure as CEO

Nigel Travis gets an A- for his successful tenure as Dunkin’ CEO. That seems to be the agreement among analysts and a conclusion reached after reading news reports and industry updates. While not a perfect grade, Travis’s near decade-long tenure had successful benchmarks, such as bringing the company public and increasing the domestic and international…

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Independent Joe #51 August/September

 So we’ve turned the page and begun a new chapter at Dunkin’ Brands with the ascension of Dave Hoffman to President and Chief Executive Officer and the retirement of Nigel Travis. As we’ve often written here, change is inevitable and, ultimately, healthy. I would expect that to be true of this latest change as…

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A Job Well Done

So we’ve turned the page and begun a new chapter at Dunkin’ Brands with the ascension of Dave Hoffman to President and Chief Executive Officer and the retirement of Nigel Travis. As we’ve often written here, change is inevitable and, ultimately, healthy. I would expect that to be true of this latest change as well.…

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Tightening the Belt: What the Experts Think of Dunkin’s Slimmed Down Menu

To paraphrase Paul Revere’s famous warning: “Change is coming! Change is coming!” You know all about it: Dunkin’s menu simplification, aimed at improving the brand’s competitiveness by reducing the number of sandwiches and keeping the focus on beverages. In the Tampa area, franchisee Alex Fernandez gladly rolled out a menu reduction in early August, having…

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O, My Miscellaneous!

We want to wish the best of luck to the Leyton Orient Football Club of the English Football League and their new owner, Nigel Travis! The Chairman and CEO of Dunkin’ Brands, a self-proclaimed “lifelong” O’s fan, Travis headed up a consortium that just bought the soccer club from Italian businessman Francesco Becchetti. Travis has…

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A Changing Perception?

Dunkin’ Donuts’ new TV ad featuring the world’s fastest flying woman, Ellen Brennan, using a mobile ordering app then soaring from an 8,300 foot mountain peak to pick up her sandwich, is exhilarating to say the least. Dunkin’ wanted to make the point that its new On-The-Go mobile ordering feature is fast—and it did. And,…

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DDIFO Does its Job

Ask any Dunkin’ Donuts franchise owner who was in the system ten years ago about the level of trust that existed between franchisee and franchisor, and he or she will have a story to tell. At that time, Dunkin’ Brands had more lawsuits pending against its franchisees than any other quick service restaurant system. And,…

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All-Day Breakfast Stokes Competition

If there’s an extra glow to the Golden Arches of McDonald’s these days, you could say it’s because the morning sun is shining all day. Last spring, McDonald’s was reporting “negative guest traffic” as a cause of its 33 percent drop in net income. This year the world’s largest food chain is basking in the…

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California, Here We Come…

California’s great gold rush started in 1848. By 1855, some 300,000 came to the Golden State, hoping to strike it rich. Now, 159 years later, there is a new rush going on—this one for a share of the state’s giant coffee market. California is the nation’s most populated state—one out of eight people living in…

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