Two years after Don Fox became CEO of Firehouse Subs in 2003, he did something most franchise owners wouldn’t dream of: he encouraged franchisees to gather and form an independent franchisee association, and pledged the brand would recognize it. Ten years later, he made another move that might raise an eyebrow: he added four franchisee…
Read More »Tim Horton parent, Restaurant Brands International, noted problems at Tims on its recent earning call. Public perception of the Canadian coffee and donut chain has declined in Canada in large measure, due to Tim’s corporate ongoing conflict with its franchisees. The chain has a new president and is mandating remodels, new espresso drink lines and…
Read More »Restaurant Brands (RBI) CFO Josh Kozba presented this week in Toronto and delivered some rarely heard Tim’s US and Canada color. By background, the Tim’s franchisee association continues to litigate over alleged misuse of marketing fund issues. The issue of upset Tim’s franchisees was the very first question out of the gate (reinforced by local…
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