Kiosks, online delivery and license plate recognition technology are three of the latest concepts being rolled out at quick service restaurants across the country. They represent groundbreaking changes in an industry that’s looking to not only maximize efficiency and manage costs, but also appeal to a tech-savvy customer base hungry for innovation. In this issue…
Read More »
Anyone who ever noticed the two clocks hanging side-by-side at a Dunkin’ Donuts—one showing the time 18 minutes ahead—knew they would get a cup of coffee that hadn’t been sitting around very long. For a company eager to sell more coffee, Dunkin’ always knows customers will return for a cup of coffee that is…
Read More »
Espresso is a term derived from the Latin “to press” and the Italian word for “to press out.” It refers to strong black coffee made by forcing steam through finely-ground coffee beans. In Italy, people stand and socialize at their local espresso bar while they wait for their hot shot to be concocted. Mary Beth…
Read More »
Plastic straw bans, predictive scheduling, and the increasing use of automation in quick-service restaurants. These are some of the trends Dunkin’ and other quick service franchisees can expect to be hearing more about as we head into 2019. The big Democratic gains in the mid-terms are the biggest new development on the political and regulatory…
Read More »
We don’t need to tell you about the labor shortage in QSR restaurants. It’s probably one of the things that keeps you up at night. It’s definitely an issue for Alex Fernandez, who owns one Dunkin’ shop in St. John’s County, Florida, and five other locations in neighboring counties. With an unemployment rate of 2.8…
Read More »
Congress is getting ready to welcome scores of new members from both parties in the wake of the recent midterm elections. But while some of the faces and names will change, lawmakers in Washington are expected to take up the debate anew on some core issues for Dunkin’ and other franchise owners across the land.…
Read More »No, we didn’t use the wrong preposition, city officials in San Francisco are indeed targeting the machines, or more specifically those who use machines instead of employees. The idea of hitting employers that utilize technology and automation (read: robots) with additional taxes for making their businesses more efficient (at the cost of employee jobs) first…
Read More »