While the company has been manufacturing coffee brewing and grinding equipment since 1941, they are a relative newcomer to Dunkin’ Brands. Combine that with a company name that bears the name of its founder, “Wilbur Curtis,” but that is commonly referred to as “Curtis”, and you may understand the challenge presented while trying to order Curtis equipment through the DCP.
Curtis VP of Sales, Dan Schneider recognized that DDIFO’s sponsorship programs could provide the additional exposure he needed to promote his equipment. Curtis came on board as a DDIFO Sponsor in July, and wasted no time in getting the word out. They placed an ad in Independent Joe magazine and showcased their equipment at DDIFO’s member meetings in Worcester, MA and Downers Grove. IL. “We’ve found that once owners are aware of our products and how to order them, we are able to cultivate and maintain a long-lasting relationship,” said Schneider.
According to Eric Curry, Director of Operations for Donovan Services, Curtis offers the perfect blend of equipment and customer service. “We have been using Curtis coffee brewing equipment for over 1 1/2 years and we have found the Curtis coffee equipment to be the most consistent and reliable compared to their competitors. In addition, we have been extremely impressed with the level of customer service provided by the local Curtis representative, along with Curtis Corporate. There is no question that they have earned my business and it is the only coffee equipment we will put in our locations going forward. In our book, Curtis = exceptional equipment and stellar customer service.”
Since its founding in 1941, Curtis has remained a family-owned business that is committed to the principles of quality workmanship, personal loyalty and family values. The company has also embraced new innovations and technologies to better meet the needs of an ever-changing market.
Curtis equipment is easy to calibrate and operate, and the company provides on-site training offered by its network of sales team at no cost to the franchise owner. Their products require no start up and include cords, plugs and legs in the equipment pricing. Their national service network, response to customer inquiries and outstanding customer service, are what truly set them apart within the industry.
For more information on Wilbur Curtis equipment, visit the company’s website: www.wilburcurtis.com, or call Dan Schneider at 815-923-2438.